Trading Terms


  • All rates quoted are in US Dollar and are net, non-commissionable.
  • Room rates quoted are inclusive of all government taxes and bed levy charges.
  • Room rates are inclusive of breakfast in the hotel restaurant
  • Room rates are inclusive of use of Wi-Fi internet at the hotel premises
  • Maximum of 2 adults per room or 2 adults and 1 child.

Children and Extra Persons Policy

  • Child under 6 years of age sharing room with parents is free.
  • Child aged between 6 years and 12 years sharing room with parents will be charged a surcharge of US$ 20.
  • Child aged between 6 years and 12 years having own room will be charged 50% of the room category rate.

Reservations Procedures

  • All reservation requests should be directed to the hotel Sales & Marketing department via Tel: +255689363600 / 767300222 or email marketing@poitzoneresort.com ; info@pointzonresort.com
  • Check-In/ Check-out: Check-in time is from 14:00 hours.
  • Rooms requiring check-in prior to 1400 hours will require preregistration to guarantee check-in. Check-out is 1000 hours. Late departures up to 1800 hours are available, subject to availability, at 50% of the daily contract room rate. After 1800 hours, the full day rate will be applicable.
  • Day use room requirements should be requested at time of reservation and will be charged 100% of the category room rate

Cancellation, Reduction and No Show Policy

  • Hotel reservations may be cancelled free of charge 48 hours prior to arrival date.
  • Cancellations or reduction after this time and No Shows will be charged an equivalent of 100% full day rate.
  • Communication on cancellation or reduction of rooms should be directed to the marketing department through email and not verbal at marketing@pointzoneresort.com or info@pointzoneresort.com